Emotional Intelligence as a Determinant of Job Satisfaction: A Comprehensive Review and Analysis

Abstract

In the evolving organizational environment marked by technological disruption, workforce diversity, and heightened emotional demands, understanding the psychological determinants of job satisfaction has become increasingly important. Emotional intelligence (EI), reflecting an individual’s capacity to perceive, regulate, and utilize emotions effectively, has emerged as a critical factor influencing employee attitudes and well-being. This study presents a comprehensive review and analytical synthesis of empirical and conceptual research published between 2010 and 2025 to examine emotional intelligence as a determinant of job satisfaction. Drawing upon studies across multiple sectors, including healthcare, education, IT, hospitality, and public administration, the review highlights consistent evidence supporting a positive relationship between EI and job satisfaction. The analysis reveals that emotional regulation, stress mitigation, leadership effectiveness, emotional labor management, and interpersonal relationships serve as key mediating mechanisms. The study contributes by consolidating fragmented literature, identifying theoretical advancements, and offering insights for organizational practice and future research in emotional intelligence and job satisfaction.