The Role of Emotional Intelligence in Enhancing Job Satisfaction and Organizational Commitment: Evidence from IT Professionals

Abstract

This study investigates the influence of emotional intelligence (EI) on job satisfaction, work engagement, reward system perceptions, and organizational commitment among IT professionals in Bangalore. A descriptive and analytical research design was employed, with data collected from 250 employees across five major IT companies: Wipro, Infosys, TCS, HCL, and Accenture. Constructs were measured using validated scales adapted for the Indian IT context, with responses recorded on a 5-point Likert scale. Descriptive statistics indicated high levels of EI, work engagement, and organizational commitment, while job satisfaction and reward system perceptions were moderately high. Correlation analysis revealed strong positive relationships among EI, job satisfaction, work engagement, and organizational commitment. Multiple regression analysis showed that EI was the strongest predictor of organizational commitment, followed by work engagement, job satisfaction, and reward system. The findings underscore the pivotal role of EI in fostering employee loyalty, satisfaction, and productivity in IT organizations, highlighting the importance of EI development programs for enhancing workforce effectiveness and retention.