Customers Level of Understanding of Banking Security Measures: A Study with Special Reference to Madurai City

Abstract

security features are becoming a crucial part of contemporary banking systems due to the growing usage of digital and technologically advanced banking services. Safe banking transactions and the prevention of financial fraud depend heavily on customers' awareness of these security procedures. This study looks at how well-informed consumers are about banking security procedures, specifically in Madurai City. Customers' knowledge of security procedures pertaining to ATM use, online and mobile banking, debit and credit cards, and fraud protection techniques is the main emphasis of the study. The study uses a descriptive research design and is predicated on primary data gathered from Madurai City bank customers using a structured questionnaire. Books, journals, papers, and bank publications provided secondary data. The respondents were chosen by convenience sampling. Statistical procedures such chi-square testing, mean score analysis, and percentage analysis were used to examine the gathered data.