A Study on Students Perception towards Total Quality Management Practices in Arts and Science Colleges-Madurai District

Abstract

The pursuit of quality in higher education has become a pressing priority in the context of global competitiveness and rapid institutional expansion. In India, while enrolment has surged over the past two decades, concerns regarding the employability of graduates persist due to gaps in quality assurance. Total Quality Management (TQM) offers a strategic framework for fostering continuous improvement in academic delivery, administrative efficiency, and stakeholder satisfaction. This study investigates students’ perceptions of TQM practices in selected autonomous arts and science colleges Madurai district, Tamil Nadu. Employing a descriptive research design, data were collected from 397 student respondents through stratified random sampling using structured interview schedules. The selected institutions, located across urban, semi-urban, and rural settings, provide a diverse backdrop for assessing the adaptability and effectiveness of TQM in higher education. Findings are expected to contribute to policy formulation, institutional strategies, and quality enhancement initiatives within the higher education sector.