A SERVQUAL-Based Assessment of Healthcare Services in Government Hospitals

Abstract

Hospital healthcare service quality measurement represents an important approach for advancing healthcare systems. Using government hospitals offers several benefits and can be crucial for many individuals, especially in specific contexts. Affordability, Accessibility, Comprehensive Services, Public Health Initiatives, Training and Research, Emergency Care, Support for Low-Income Families, Regulatory Oversight, Crisis Response, these are the main reasons why government hospitals are more important. The persistence of this paper is to examine user recognition, service quality & patient’s satisfactions using TAM, SERVQUAL approach as model of research. Research oriented data were obtained by using structured interview schedule. For the study, 160 respondents patients from government hospitals were chosen. The tackles or software used to analyze data is SPSS.