A Study on Quality of Government Hospital Services and Satisfaction of Patients

Abstract

A study of service quality in government hospitals and patient satisfaction in Virudhunagar holds significant importance, particularly due to the critical role these institutions play a vital role in providing accessible and affordable healthcare services to a large section of the population. These hospitals serve people from both urban and rural areas, particularly those belonging to economically weaker sections of society. This study collects 100 data from the patients of government hospitals which are located in Virudhunagar district. This study simply analysed with two tools of mean rank and ANOVA test with the help of SERVQUAL dimensions. This study results that majority of patients are highly satisfied with the services offered by government hospitals in Virudhunagar district.