Quiet Quitting and Employee Engagement: An Empirical Study of Gen Z Workforce Behaviour in Service Industries

Abstract

The present study aims to explore the correlation between quiet quitting and employee engagement among service organizations employees especially Generation Z workers. This research is to be investigating the impact of factors related to the work, including recognition, workplace culture, leadership support and work-life balance on quiet quitting behaviour. A descriptive research approach was used and the primary respondents were 180 Gen Z working in banking, retail, hospitality, healthcare and IT service sectors who were interviewed using a structured questionnaire format. Data was interpreted using statistical tools which include percentage analysis, correlation and regression analysis. The results showed a strong negative correlation between employee engagement and quiet quitting, suggesting a negative relationship between the two: employees who are more engaged are less likely to psychologically disengage from their job. The factors that most influenced employee engagement were found to be WLB and leadership support. Organizations need to create policies and practises centering on investments in employees to improve engagement and dissatisfaction with "quiet quitting" among Generation Z workers, concludes the study.