Changing Pattern of Demand for E-Banking Services

Abstract

Recent advancements in communication systems have benefited the banking industry and its clients in the following ways: One of these is Mobile Banking, where customers interact with the bank via mobile phones, and banks provide them the services like short message services, fund transfers, account details, issue of cheque book, etc. The definition of mobile banking (m-banking), RBI guidelines for mobile banking in India, benefits of using this new technology for both the banking industry and the customer, and concerns that must be resolved in relation to this new form of banking are all covered in this paper.