Analytical Study of Technological Upgradation in the Post-Pandemic Era of Nagpur City's Hotel Industry.

Abstract

The COVID-19 pandemic has accelerated the technological advancements in the hospitality industry that transformed the manner of doing business and providing services to an immense extent. The paper is going to provide a comprehensive discussion about the advancements in technology in the hotel industry in Nagpur City in the post-pandemic environment. It considers digitalization of the company, which involves contactless check-in and check-out procedures, online booking, automated services, electronic payment systems, and data-driven management systems. It is a combination of the primary materials in the form of a structured questionnaire and the interviewing of the workers and managers of the hotel and secondary materials in the form of industry reports and academic literature. The results indicate that the change of technology consumed was significant, which brought about an increase in the efficiency of the operations, customer satisfaction, and safety. Furthermore, the article shows that there is a growing demand among technologically sensitive employees for the transition to automation and smart services. However, other problems such as the high cost of implementation, employee resistance, and training are all present. Lastly, the paper emphasizes the significance of technological modernizations in maintaining competitiveness and sustainability in the hotel industry of Nagpur, where new innovations and investment in the digital infrastructure should be made regularly.