Analysis of Operational Proficiency of Nagpur City's Hotel Industry Human Resources in the Pre and Post Pandemic Era.

Abstract

The COVID-19 pandemic has introduced a number of shifts in the global hospitality industry and has impacted the human resource operations and the productivity of the employees drastically. The current research paper researches the results of human resources operational capabilities in the hotel industry of Nagpur city before and after the pandemic. This paper will focus on the key factors such as workforce productivity, their skills flexibility, their job satisfaction, workforce restructuring, and the implementation of technology-based practices. The main data, received in surveys and interviews with the workers and HR managers of hotels, and the secondary data, obtained in the industry reports and academic literature, were compared and contrasted. It has been discovered that though the initial stage of the pandemic led to the low operational efficiency due to the decreased workforce, confusion, and financial constraints, the post-pandemic era has already brought significant alterations to the flexibility of employees, multi-skilling, and online competence. Besides, the analysis points out the alterations in the HR practices, which are the flexible work arrangements, increased opportunities to train, and increased attention given to health and safety measures. As these have evolved, job insecurity and stress for the employees are issues that are still present. The paper concludes by stating that the pandemic has been a transformational force in human resource management in the hotel industry that has introduced a stronger and technologically integrated workforce.