Perception and Satisfaction of Patients: Insights into the Indian Healthcare System During the COVID-19 Pandemic

Abstract

The pandemic time of covid 19 has had an impact on the whole healthcare system around the world. In India, the COVID-19 pandemic spread randomly. The healthcare system has experienced various challenges during the pandemic time of covid 19. In this research paper, a detailed discussion about the perception and satisfaction of the patient towards the Indian healthcare system during the COVID-19 crisis is elaborated. The literature that is deeply related to the pandemic is reviewed thoroughly in this paper to analyze the perception of satisfaction of the patients towards the healthcare system during the pandemic situation. The methodological part and data analysis part of the research paper conducted a comprehensive review of the relevant literature and studies that are influencing patient perception and satisfaction. The findings of the analysis represent an inclusive understanding of the hurdles and scopes that are arising in the healthcare system of India during the uncertain time. In the end, the research paper addressed the strategies to improve the Indian healthcare system for fighting against the crisis periods in the future.