A Study on Instillation of Quality Culture Principle of TQM at BAMUL

Abstract

 Total Quality Management (TQM) plays an important role in improving productivity and product quality and employee’s development in the dairy industry. This paper seeks to learn about TQM applications in BAMUL, conducting research to evaluate the features of Comprehensive Quality Culture Instillation at BAMUL. A comprehensive literature review suggests that there are some important aspects of TQM such as Quality Culture, Employee Focus, Focus on Performance which includes Continuous Development, Customer Focus, Strategic Competitiveness Management, Performance Safety Management, Food Security Management System, Improved Productivity. Therefore, for this purpose of research the Quality Culture has taken in the above-mentioned factors for how BAMUL instilled quality culture in the Dairy. The dairy industry itself focuses on high-quality milk - high quality as shown by the low numbers of somatic cells - to ensure highly productive healthy storage products developed. In this article we had again taken 5 subfactors of the QUALITY CULTURE INSTILLATION’s main factor, survey has been done from the employees of the organisation. A questionnaire was designed in the five-point Likert Scale to evaluate Comprehensive Quality Culture is properly instilled by the BAMUL.